OninFive Account and Data Deletion

This page explains how users of the OninFive app can request deletion of their account and associated data.

OninFive is operated by ONINFIVE LTD, company number 17085575.

1. How to request account deletion

You can request deletion of your OninFive account in either of the following ways:

• In the app: open Settings and select Delete Account.
• Without the app: email support@oninfive.app from the email address linked to your account and use the subject line Delete my OninFive account.

If you contact us by email, include enough information for us to identify your account safely, such as your account email address and whether you use OninFive as a user, artist, promoter, or venue operator.

2. What we delete

When your deletion request is completed, we will delete or de-identify data associated with your OninFive account, including as applicable:

• your account profile and account-linked identifiers;
• your saved events and account preferences;
• your artist, promoter, or venue profile data;
• profile images and other content you uploaded to us for your account;
• account-linked relationship and onboarding records;
• authentication records that we control or can request our service providers to remove on our behalf.

3. What we may keep for a limited time

We may retain limited data after a deletion request where we have a legitimate reason to do so, including:

• security and fraud-prevention records;
• records needed to comply with legal, tax, accounting, or dispute-handling obligations;
• short-term backup copies required for system resilience and recovery.

4. Retention periods

• We aim to complete account deletion requests within 30 days.
• Limited backup, security, and compliance records may be retained for up to 90 days, or longer where law or a valid legal obligation requires it.

5. Contact

If you need help with account deletion, contact:

OninFive / ONINFIVE LTD Email: support@oninfive.app